Orders
Below are some of are common questions about orders
You would have received an email notifications to let you know that your order is confirmed, this email contain the number of your order and we always keep you updated on the status of your order until delivery. Be sure to keep an eye on your inbox!
Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number on our Track Order section or on our carrier's website to monitor your shipment's progress.
Absolutely! We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site. Your personal information and payment details are securely processed.
We accept all major credit cards, including Visa, MasterCard, American Express, Klarna and Discover. We also offer payment options through PayPal, Apple Pay, and Google Pay for your convenience.
We're sorry for any inconvenience. Please reach out to our customer service team within 7 days of receiving the item, and we'll assist you with a replacement or refund.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
If you notice any errors or want to update the delivery address, we can make changes as long as your order is still being processed in our warehouse. Once it’s ready for shipment or with the carrier, we can’t modify the address. To see if there’s still time, check your order status under "My Purchases," and if you’re within the window, contact our Customer Service team. Be sure to double-check all details!
If your order has already shipped and the address is incorrect or you can’t receive it, the carrier may offer the option to pick it up at a designated collection point.
We’re constantly working to make this process smoother for you!
Yes we do! In more than 30 coutries 😊
This depend on the location where the parcel needs to be delivered, to have more informations, we invite you to read our delivery section.
We have a 30 Days Returns & Exchanges policy.
Please review carefuflly the policy to understand how you can qualify for a return or exchange.
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the selected shipping method.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
Once we receive and inspect your returned item, we'll process your refund within 5 business days. Refunds will be issued to the original payment method.
If you suspect your package is lost or stolen, please contact us immediately. We'll work with the shipping carrier to resolve the issue as quickly as possible.