Returns

Can I return a product?

At The Skincare Family, our goal is to give you the best shopping experience possible. If the product doesn’t suit your skin type, doesn’t meet your needs, or if you’re not fully satisfied with your purchase, we’re here to help you find an alternative or process a refund!

You have 30 days from the receipt of your order to request an exchange or refund.

If you received a damaged, defective product, or an incorrect item, please contact us at support@phaedraskin.com with your order details and note any issues with the item(s). Please attach photos of any defects, as this helps us quickly address the problem.

 If you simply changed your mind about your purchase, reach out to us at support@phaedraskin.com with your order details and the reason for the return. Please note that the following conditions must be met to process the return:

• Products must be returned within 30 business days of receiving your order.

• Items must be in their original, sealed packaging.

• Products should be unused and in perfect condition.

• Items that arrive in poor condition may not be accepted.

 

Do I have to pay return fees?

 If a product arrives damaged or incorrect, you won’t need to worry about return fees—The Skincare Family will cover any associated shipping and handling costs.

 If you’d like to return or exchange items in perfect condition, you may do so. However, please note that shipping and return costs will be your responsibility. You can choose your preferred shipping provider.

 

IMPORTANT

Once we receive your returned items in perfect condition with their original packaging intact, we’ll issue a refund to your original payment method. Please note that unsealed or used items cannot be refunded, as they are not eligible for resale.

Returns received more than 30 days after the purchase date will not be accepted. If you have any questions about the return process, feel free to contact us at support@phaedraskin.com. We’ll guide you through each step and address any concerns.

 

Customer Responsibility

Please remember that you are responsible for the return shipment until it reaches our warehouse. For your peace of mind, we recommend keeping proof of delivery. In the event of a lost return, we may not be able to complete your refund request.

 

2. ORDER CHANGES AND CANCELLATIONS

Can I exchange my product?

We currently don’t offer direct exchanges. If you’re not satisfied with a product, please refer to the return instructions in Section 1.

 Can I modify or cancel my order?

Yes! You can modify or cancel your order if it hasn’t been processed or shipped yet. Just contact us at support@phaedraskin.com with your order details, and we’ll do our best to assist you.

Once an order has been prepared for shipment or handed over to the carrier, we’re unable to cancel it.

 

In any case, you can always return unwanted items within 30 days of delivery.

 

3. REFUNDS

Once your return is received and verified by our team, your refund will be processed, typically appearing in your account within 12 business days. Note that certain times of year, such as holidays or sales periods, may impact this timing.

Refunds are issued to the original payment method. We cannot process refunds to a different card or account.

After your refund has been issued, you’ll receive a confirmation email for your records.

Here is the updated text with “Niche Beauty Lab” replaced by “The Skincare Family” and rephrased for uniqueness:

 

5. RESPONSIBLE USE

We may reach out to you if we notice unusual or suspicious activity related to returns.

If we detect misuse of our return policy, your account may be suspended. If this has happened and you believe it was a mistake, please email us at support@phaedraskin.com, and we’ll be happy to review the situation with you. If your account is suspended and you need to make a return, please contact our customer service before sending back any items.

The Skincare Family reserves the right to determine eligibility for a refund and, if applicable, the refund amount. We also reserve the right to decline a refund or to process an order at our discretion, including if an order appears suspicious or potentially fraudulent in any way.